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Warranty and Service

Every Renderboxes machine ships with a return-to-base hardware warranty. This page covers what’s included, how long each element lasts, and what happens when you need a repair.

Warranty coverage

Section titled “Warranty coverage”

Each Renderboxes workstation is covered by three separate warranty elements:

Parts

Replacement of any hardware component that develops a fault under normal use. Includes GPU, CPU, RAM, storage, motherboard, power supply, and cooling systems.

Labour

Technician labour for diagnosing and repairing hardware faults at our workshop. Includes bench time, testing, and quality assurance.

Technical support

Access to Renderboxes technical support for troubleshooting, driver issues, software configuration, and performance optimisation.

Standard warranty terms

Section titled “Standard warranty terms”

The following terms apply to every new Renderboxes workstation shipped in Early 2026. Outlet units and older orders may have different durations — your ship-date paperwork and the warranty checker are the authoritative source for your specific machine.

WorkstationPartsLabourTechnical support
Photon3 years1 year (RTB)3 years
Electron3 years1 year (RTB)Unlimited
Atom3 years1 year (RTB)Unlimited
Atom Rack3 years1 year (RTB)Unlimited
Nano Pro3 years1 year (RTB)3 years
Molecule Air3 years1 year (RTB)3 years

Warranty starts from the ship date of your order unless otherwise noted on your invoice. All labour is return-to-base — see the return process below.

Check your warranty status

Section titled “Check your warranty status”

The quickest way to see exactly what your machine is covered for is the warranty checker on the support portal. You’ll need your serial number — it’s on a label on the back or base of your machine and looks like RB-XXXX-XXXX.

If something goes wrong — the service process

Section titled “If something goes wrong — the service process”

All Renderboxes machines are serviced at our workshop in Kent. The process is the same for warranty and out-of-warranty repairs.

  1. Open a support ticket. Go to support.renderboxes.com/support/new-ticket, enter your serial number, and describe the fault. You’ll get a portal link by email that lets you track the ticket without needing to log in.

    You can also email servicedesk@renderboxes.com directly — include your serial number and a description of the problem, and the service desk will create the ticket and send you the portal link.

  2. Initial diagnosis. A technician will review your ticket and may ask for additional information, photos, or logs. If the issue can be resolved remotely (driver, configuration, or software), we’ll walk you through the fix.

  3. Return-to-base arrangement. If the machine needs to come back to the workshop, we’ll confirm the return address and offer two options:

    • Arrange your own return shipment to the address below, fully insured.
    • Renderboxes-arranged courier collection. A technician will provide a quote for an insured courier collection from your address before proceeding. As per our return-to-base warranty terms, the cost of returning your machine to us is covered by the customer.

  4. Repair at the workshop. Once your machine arrives, it moves through our repair workflow: booked in → accepted → diagnosed → in repair → ready → collected/shipped back. You can see the current stage at any time from your ticket portal link.

  5. Return to you. When the repair is complete and QC has signed off, we’ll ship the machine back to you.

Return-to-base address

Section titled “Return-to-base address”

Ship warranty returns to:

Renderboxes
Unit 9, The Laurels
Manston Business Park
Kent CT12 5NQ
United Kingdom

What’s not covered

Section titled “What’s not covered”

The hardware warranty covers manufacturing defects and component failures under normal use. It does not cover:

  • Accidental damage, drops, or liquid ingress
  • Damage from power surges not caused by a PSU fault
  • Modifications or repairs performed by third parties
  • Consumables past their expected service life (e.g. thermal paste on long-term ownership)
  • Software issues unrelated to a hardware fault
  • Cosmetic wear and tear from normal use

If an issue is found to be outside the warranty scope, we’ll contact you with a quote for chargeable repair before any work begins.

Contact

Section titled “Contact”

Renderboxes Limited · Registered in England & Wales · Company no. 11701666 · VAT GB 310 3764 39