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Molecule Air — Parts and Service

Molecule Air is an enterprise-class workstation. Almost all service is handled at the Renderboxes workshop or by engineer-to-engineer support. A small number of tasks are safe to do yourself.

What you can do yourself

Section titled “What you can do yourself”
Access IPMI The primary management interface for Molecule Air
Clean your machine Monthly in sustained production use

RAM, GPUs, and component service

Section titled “RAM, GPUs, and component service”

What we handle

Section titled “What we handle”

Everything internal: CPUs, memory, GPUs, PSUs, motherboard, AIO coolers, BMC firmware, storage. All Molecule Air deployments get engineer-led support.

Warranty

Section titled “Warranty”
  • 3 years parts
  • 1 year labour (return-to-base)
  • 3 years technical support

See Warranty and service for full terms.

For production outages where Molecule Air is blocking a deadline, note that in your ticket subject — the service desk will prioritise accordingly during business hours.

Getting in touch

Section titled “Getting in touch”